Assistant Theatre Manager

Assistant Manager Penn Riverfront Theatre Wilmington Delaware
Job Level: Some experience in theater, retail or food service preferred

At Penn Cinema, we strive to create memorable experiences within our communities through amazing service and quality entertainment. As an Assistant Manager, you’ll assist your General Manager in all aspects of the day-to-day operations at your location. You’ll deliver Penn Cinema’s quality and service standards by leading and executing operational and organizational goals, fulfilling the business requirements and developing a hardworking, talented and motivated team.

You’ll be in charge of maintaining the Penn Cinema experience by managing the general crew, guaranteeing an exceptional level of customer service, and ensuring a clean, safe, and enjoyable environment.

Ensure successful daily theater operations by executing the following fundamentals:

Provide exceptional customer service that is friendly, helpful and fast
Maintain exceptional facilities that are clean, safe and in good repair
Provide an experience that is comfortable, distraction-free and picture-perfect
Serve fresh, appetizing and properly prepared food and beverages
Maintain cash handling and management procedures
Demonstrate a calm demeanor under periods of high volume and unusual events, manage smooth transitions to keep theater running at optimal level
Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Penn Cinema.
Encourage team members to maximize their personal growth and development by:

Guaranteeing staff meet and exceed customer-service standards
Ensuring staff adheres to organizational expectations and policies
Ensuring proper staffing in each area of the theater
Performing daily opening and closing operational duties
Reviewing financial numbers on a regular basis and make operational adjustments, as necessary
As an Assistant Manager, you may also be responsible for overseeing an individual theatre department, as assigned by your General Manager. These departments include: Food & Beverage, Events/Programming/Promotions, Projection Booth, and/or Maintenance.

What We’re Looking For In You

You are committed to a high standard of integrity, honesty and knowledge that promote the culture, values and mission of Penn Cinema
You have a genuine interest in developing a strong, talented and motivated team
You take pride in all aspects of your work environment including the quality and service standards of your products
You have an appetite for success and have the drive to reach and exceed your goals
You are flexible and open to change. You face challenges and tough conversations with a positive and solution-based attitude. And when needed, you take action to solve problems
Must-Haves

18 years of age or older
High school diploma required
Excellent communication skills both written and oral
Professional appearance and positive role model
Intrinsically motivated to reach professional goals and an ability to work independently with minimal structure and direction
Excellent leadership and guest relation skills and high level of standards for quality and service
General computer and email proficiency with a desire to learn new programs and technologies
ServSafe certification
Required jurisdictional alcohol training/certification (as needed)
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